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Leadership


"Human beings have an innate inner drive to be autonomous, self-determined, and connected to one another. And when that drive is liberated, people achieve more and live richer lives." - Daniel Pink

Michael Yablonowitz

Chief Executive Officer

For Michael, life is about more than business; it's about realizing dreams and facilitating the success of others. At snapscale, he continues his passion for helping small businesses achieve sales and operational efficiencies beyond imagination.

Love, Laughter, Ambition and Driven to Solve Challenges

Michael (“Mike”) Yablonowitz is not your conventional entrepreneur. Despite being labeled "unemployable" by his parents, Mike’s insatiable curiosity for technology and an innate ability to harness his ADHD strategically elevated snapscale from a self-funded start-up to an emerging leader in HIPAA-compliant outsourcing with offices in India, US and the Philippines. As a devoted husband to his wife Alison, a highly accomplished CPA and partner, specializing in financial strategy and compliance and father to his two remarkable boys Jack and Nate and his Cavapoo Barkley, Mike’s life in the suburbs of Scotch Plains, NJ, is a blend of love, laughter, and ambition.

Commencing his entrepreneurial journey, Mike built a B2B internet services company from the ground up during the late ‘90s. In 1999, he launched uplinkearth, a web hosting company catering to small to medium-sized businesses (SMBs). Leveraging outsourcing as a core strategy, Mike was able to compete effectively with larger hosting companies culminating in its sale in 2008 to Hostopia. Following the sale, Mike recognized the potential to bring his successful outsourcing approach to the broader SMB market. Passionate about developing services and solutions to help businesses thrive, he founded BBC Global Services in 2017, pioneering a people-first approach to outsourcing tailored specifically for SMBs. After eight years of growth and development, which includes offices in three countries dedicated to serving over 100 SMB clients, BBC Global rebranded to snapscale in January 2025, reflecting its mission to empower and position businesses to scale effortlessly.

As a martini enthusiast who relishes NY Knicks games, live music, and an occasional trip to the gym, Mike balances his leadership of snapscale with prioritizing his time for family and friends.

Articles and Guides

Articles and guides written by Michael.

Finding quality people

Quality people are still hard to find. Here's what you can do about it.

How virtual services help you get your life back

Remote workers are working longer hours than ever. Find out how to get your life back.

7 Common Outsourcing Mistakes

Guide to an informed, strategic approach to outsourcing to minimize missteps - Guide by snapscale CEO, Michael Yablonowtz.

Leadership

Strategy, growth, entrepreneurship, and mentorship.

David Justus | snapscale
David Justusmore_vert

Chief Client Officer

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Chief Client Officer

My role with snapscale is directing our talented team, so they are on target for, and dedicated to your business. From an operations standpoint, we know our team members are our most valuable resource. They take pride in their work and in representing your company. In exchange, they are able to have a better life. On their behalf, thank you.

Nathan Bush | snapscale
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Sr. VP, Sales & Marketing

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Sr. VP, Sales & Marketing

My role as Head of Growth allows me to blend my experience as a previous Vice President of clinical growth for a medical device company with my passions for speaking, training, coaching, and leadership development to revolutionize our healthcare virtual assistant marketing and brand. I joined snapscale inspired by its commitment to innovation and excellence, eager to contribute to an environment that values people, strategic growth and transformative solutions.

Alex Corrigan | snapscale
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VP, Global Sales

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VP, Global Sales

I recently celebrated four years with snapscale, joining the company after graduating from Rutgers University. Previously, I coached Mike’s son’s basketball team, and though I’ve moved to Denver, I often return to New Jersey to visit family and reconnect with colleagues. My role involves working with clinic and business owners, attending conferences, and helping implement impactful solutions. Being part of this growing company with an amazing team has shaped me professionally and personally, enhancing my skills in leadership, strategy, and relationship-building, all while contributing to our mission of supporting healthcare professionals in today’s challenging labor market.

Ethan Denkensohn | snapscale
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VP, Trade Shows & Digital Events

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VP, Trade Shows & Digital Events

As the former Co-Founder & COO of ExL Events prior to its acquisition by Questex in 2016, my role at snapscale empowers me to utilize 20+ years of experience in B2B events for medical, pharmaceutical and life science communities. In addition, I provide leadership, marketing communications and broad operational support. I have a BA from Indiana University, an MBA from Fordham University and enjoy exercise, investing, travel, live music and spending time with family and friends.

Jayasri Basu | snapscale
Jayasri Basumore_vert

Director of Operations, India

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Director of Operations, India

snapscale is a great place to work where the secret to success lies in its collective performance. In a cohesive environment like ours, people are given opportunities to learn and excel. What I like most about this organization is that the team works hard not only to develop the business of the company but also to maintain the culture of valuing it's employees.

Djan Angelo Capinpin | snapscale
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Director of Operations,Philippines

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Director of Operations,Philippines

As Director of Operations, my role is to ensure snapscale runs smoothly and efficiently. This involves overseeing our talented team, optimizing our workflows, and ensuring we deliver exceptional service to our clients. I work closely with each department to ensure we're meeting the needs of our clients and exceeding their expectations.

Management

Inspiration, guidance, motivation, and results.

Alicia Zimbalist | snapscale
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Director Client Success, US

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Director Client Success, US

As the Director success manager, I get to know our clients and gain a feel for their organization while assessing their needs. This helps me to match them up with candidates who not only have the correct skill set to do the job they are looking to fill, but also someone who is a good match for their culture and community.

Amy Cohen | snapscale
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Client Success Partner

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Client Success Partner

Reflecting on my seven-year tenure with snapscale, I am deeply appreciative of our professional journey together. Beyond mere colleagues, our relationship has evolved into a partnership built on trust and mutual respect. Their steadfast commitment to excellence has consistently elevated our collaborations, ensuring every project is impactful and a testament to our shared dedication to success.

Avinab Mukhia  | snapscale
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Director Client Success, India

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Director Client Success, India

At snapscale, we foster an environment where making mistakes and learning from them is actively encouraged. This dynamic allows team members to rapidly develop in their roles. I feel fortunate to be part of such a talented group of colleagues.

Albert Yoshida | snapscale
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Director Client Success, Philippines

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Director Client Success, Philippines

My decision to join snapscale continues to be the best decision I made career-wise. The company has allowed me to grow as a leader and as an entrepreneur. Now, I'm giving invaluable insights to colleagues to help in their journey

Charm Santos | snapscale
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Client Success Manager, Philippines

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Client Success Manager, Philippines

As the Director of Client Success at snapscale, I am responsible for ensuring the smooth execution of daily activities, optimizing processes, and maximizing efficiency and productivity across various campaigns. I am proud to be part of the snapscale team because it offers more than just a workplace; it's a second home where dedicated individuals come together with a shared vision. Here, we not only strive towards common goals but also uplift & support each other every step of the way.

Nic Ancho | snapscale
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Operations Manager, Philippines

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Operations Manager, Philippines

snapscale prioritizes both culture and career growth, fostering an environment where every employee feels empowered and engaged like no other company. It gives fair opportunities for everyone to shine and show their skills. The people around me radiate positivity which is one of the factors why I am still in the company for almost 2 years now.

Sandy Billings | snapscale
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Client Success Partner

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Client Success Partner

My time here at snapscale is so fulfilling either speaking with clients or helping our agents. It is very important to have a great relationship with both so we can exceed and grow. This is imperative for our work family and our family at home.

Sanjay Prasad | snapscale
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Data Integrity Manager, India

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Data Integrity Manager, India

For me in snapscale has been a journey. Six and half years of journey enduring experience, trust and faith . Enhanced with support from every individual to provide the best where cultures meet with technology.

Shanna Lewis | snapscale
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Medical Billing Manager

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Medical Billing Manager

With over a decade of experience, guiding professionals through the complexities of medical billing has been my passion. Joining Snapscale to share my knowledge and support our clients was a natural next step in my journey of growth and impact.

Shiela Sajo | snapscale
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Training and Quality Manager

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Training and Quality Manager

As the Training and Quality Supervisor, my team and I meticulously foster expertise through customized training programs, ensuring each team member is razor - like in their skills. Our commitment to excellence is depicted by the company's meticulous quality standards, shaping a workforce that consistently delivers superb performance. Through significant guidance and continuous enhancement initiatives, we reinforce workforce proficiency and elevate service standards to exceptional heights.

Jose Mykel Avellanosa | snapscale
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Director for People and Culture

closeJose Mykel Avellanosa

Director for People and Culture

Jose Mykel R. Avellanosa is a seasoned HR consultant based in Davao City, Philippines, with over 20 years of experience. He is a Certified HR Management Expert and Lean Six Sigma Green Belt, specializing in talent acquisition, employee engagement, policy development, and training programs. Known for aligning HR strategies with business goals, he has driven workforce growth and operational efficiency across various organizations. A thought leader and mentor, JM has shared his expertise in notable publications and platforms, solidifying his reputation as a dynamic and people-centered HR professional.

Rosemarie Baco | snapscale
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Senior Accountant

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Senior Accountant

As the Director of Finance & Accounting, my role is to ensure Snapscale's financial health. This involves everything from timely billing & collections, managing the budgets and forecasts by optimizing the cash flow for financial stability. I work closely with our management team to make data-driven decisions that will support our company's growth and long-term success

Clarisse Gwen Mojica | snapscale
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Talent Acquisition Manager

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Talent Acquisition Manager

As Talent Acquisition Manager at snapscale, I’m dedicated to finding exceptional talent—not only for our team but also for our clients. My team and I work to identify candidates with the right skills, passion, and long-term potential to make a real impact. We ensure that every hire is a best fit for delivering sustained, high-quality service. By leveraging strategic and innovative recruitment approaches, we build powerful, diverse teams that drive innovation and deliver lasting success for both snapscale and our clients.

Lester Manuel | snapscale
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Senior Human Resources Manager

closeLester Manuel

Senior Human Resources Manager

After spending 22 years with the BPO industry in multiple different designations, working with BBC Global Services has been a complete pleasure and a blessing in disguise. The company focuses on its work culture, protocols and all the professional attributes that an organization should follow. But most importantly, BBC Global Services treasure it's employees as assets and makes sure that all employees are taken good care of. Support is provided by everyone and you are never left alone in any circumstance.

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