How it works

Discovery

Identify your big challenges.

We interview you and your team further to dig deeper into your challenges, bottlenecks, and needs. We answer the question:

What could we provide to allow you to focus on your core business?

Design

Identify services and resources.

We partner with you to create a solution design which includes a Statement of Work (SOW) where we identify exactly what services and resources are the best fit to meet the challenges from the discovery phase.

Resourcing

Select, hire, and train

We rigorously search for, hire, and train people to fill the resource positions needed to implement your solution design. You have the final say on all the people selected.

Read more about how we recruit.

Deploy

Seamless integration

Management supports your dedicated agent(s) to seamlessly work as if they were with you and your team side by side on location. Your solution is fully live!

Hypercare

Deployment Support

Following deployment we enter a period of Hypercare where closely monitor results and outcomes and respond to any gaps in the implementation.

Operate and Monitor

Transparency and progress

You are given regular reporting on work and progress where managers and your team continually monitor results. The goal here is you having the transparency and clarity needed to make an informed assessment.