Partner Program

Your EHR was never going to answer the phone.

Akute is the automation-first EHR that runs your practice. snapscale is the HIPAA-compliant team that runs the admin inside it — the calls, the scheduling, the prior auths, the billing follow-up. One platform, one team, zero overlap.

Book a 15-min clinic review See the partner offer

one clinic no overlap

Akute — the platform

Charting & custom templates
Scheduling & calendar rails
E-Rx, labs & imaging
Intelligent Cohorts™

snapscale — the people

Phones & texts answered
No-show list worked
Prior auths chased down
Billing follow-up

The software has the rails. We have the hands.

400+ healthcare team members

50–60% cost savings vs US hires

Office-based not work-from-home

Sound familiar?

When providers finish notes at 9pm, it isn't the EHR.

It's everything around it. These are the six gaps we hear most from practices running on Akute — the work no software clicks for you.

Front desk

Unanswered phones

Calls ringing out during clinic hours turn into missed members and lost revenue.

Inbox

Unanswered texts

Patient messages pile up in the portal while the provider is in a room.

Calendar

Scheduling backlog

Reschedules and the no-show list never get worked, and the calendar drifts.

Insurance

Prior authorizations

Hours of insurer back-and-forth for the labs, imaging, and referrals members still need.

After hours

Admin keeps providers late

Charting and inbox cleanup get pushed past closing, night after night.

Compliance

No HIPAA-safe help

Finding admin support that's actually compliant becomes its own project.

What we own

A trained HVA, working inside your Akute instance.

Not a generic VA on a personal laptop. A healthcare-trained assistant in your workflows, in your tools — and because Akute prices per active patient, every member you add is more admin we absorb, not more software you outgrow.

Intake & charting prep

Demographics, onboarding, and a chart that's prepped and waiting before the provider opens the room.

Online intake formsCustom chart templates

Scheduling & no-show recovery

We run the calendar end to end — confirmations, reminders, reschedules, and the follow-up that recovers no-shows.

Patient self-schedulingAppointment reminders

Labs, imaging & prior auth

Orders placed through Akute, plus the insurance verification and prior-auth back-and-forth for the referrals members need.

Labs & imagingInsurance verification

Billing, payments & retention

Failed-payment follow-up, invoice questions, and membership changes — across Akute and your Hint membership billing.

Billing toolsSpruce + Hint

Messaging, refills & inbox triage

We work the secure messages, the patient portal, and the e-prescribing queue so the inbox stops pulling clinicians off task.

Secure messagingPatient portalE-Rx & pharmacy

Referrals & care coordination

Specialist scheduling, records requests, and the loop-close call so nothing falls through the cracks.

Secure file storage

// what practices recover

+25hrs/mo

Reclaimed by the owner

Time one DPC owner put back into growing the practice instead of working evenings.

+15%

Lost consults recovered

In 30 days — a single HVA working the missed-call list and soft-decline follow-ups.

50–60%

Admin cost vs a US hire

Fully loaded HVA cost against a comparable US front-desk or biller, same hours.

How it works

From first call to a live HVA.

A real onboarding sequence — not a sales funnel. Four steps, and you have the final say at every one.

STEP 01

Discovery

A 15-minute call to map your real bottlenecks — not the ones a rep guessed at.

STEP 02

Design

A Statement of Work matching the right HVA role to your Akute workflow.

STEP 03

Resourcing

We recruit and train on your tools. You approve every team member assigned.

STEP 04

Deploy & hypercare

Your HVA goes live with a monitored window to catch anything off on day one.

Why snapscale

The offshore model has a trust problem. We fixed it.

Every HVA is salaried, full-time, and supervised — under American management, with the back-office liabilities on us, not you.

Where they work

Supervised offices, not WFH

HVAs work from secured snapscale facilities in Davao and Cebu — no patient charts open on a kitchen laptop.

How they're trained

RN-led healthcare training

Training overseen by a US-based Registered Nurse with 35+ years of experience: medical terminology, EMR basics, patient communication.

How they stay compliant

SafeBase Initiative (SBI)

The first HIPAA compliance program built specifically for virtual medical assistants — in-person audits and ongoing recertification.

What you don't carry

We own the back office

One American-managed point of contact. We handle recruitment, HR liabilities, and payroll taxes. Month-to-month, no minimums, BAA with every practice.

// Akute partner offer

Half off your onboarding fee.

For DPC practices referred through the Akute × snapscale partnership. Applied automatically when you book through this page.

What working with us includes

An HVA pre-trained on your Akute workflow
One American-managed point of contact
Recruitment, HR, and payroll handled by us
Month-to-month — scale, pause, or roll off anytime

One offer per practice. Applied at SOW signing. No contract minimums — month-to-month BAA.

My HVA lives in Akute all day — scheduling, messages, refills, billing follow-up. I sit down to clean charts and an empty inbox, and just practice medicine.

DPC clinic ownerPlaceholder — pending approved client quote