PTPN member exclusive

Your best people shouldn't be spending their day answering phones.

Give your physical therapy practice more capacity — without adding another expensive in-office employee.

snapscale provides dedicated, HIPAA-compliant Healthcare Virtual Assistants (HVAs) — trained healthcare professionals who handle the administrative work pulling your team away from patients: calls, scheduling, insurance verification, referrals, documentation support, and more.

PTPN members receive 10% off snapscale services for the first year.

See if snapscale is right for my practice

No obligation. Meet with our team and we'll help identify where administrative workload may be costing your practice the most.

Physical therapist working hands-on with a patient while administrative work is handled remotely

You didn't become a physical therapist to run a call center.

Every unanswered phone call, unfinished insurance verification, scheduling interruption, referral follow-up, and administrative task has to land somewhere.

Usually, it lands on your highest-value people.

Your front desk gets overwhelmed. Your therapists get interrupted. Patients wait. Follow-up gets pushed until tomorrow.

And eventually the practice reaches a strange point: you're busy enough to need help, but hiring another full-time person isn't always the answer.

That's the gap snapscale was built to fill.

What we take off your plate

What would your practice look like if this work stopped landing on your team?

Patient communication

Inbound and outbound calls, appointment scheduling, confirmations, reminders, and patient follow-up.

Insurance verification

Eligibility checks, benefits verification, authorization support, and related administrative workflows.

Referral management

Referral processing, tracking, follow-up, and coordination across providers.

EMR & documentation support

Chart preparation, data entry, documentation support, and administrative EMR workflows.

Billing & revenue cycle support

Claims follow-up, administrative billing support, and revenue cycle workflows.

Administrative support

Inbox management, reporting, data entry, document management, and other repeatable administrative work.

The goal isn't simply to give you another person. It's to give your existing team capacity back.

Snapscale University

We don't find you a VA and hope it works. We train them first.

Snapscale professionals who complete the Snapscale University Healthcare Professional Development Certification Program go through an intensive healthcare training and evaluation process before being presented to a practice.

4 weeks

of structured preparation

160+ hours

of healthcare training

5 EMRs

including Prompt

HIPAA certified

before working with your practice

Before earning certification, each professional must complete:

4 weeks and 160+ hours of structured training

Written competency examinations demonstrating understanding and retention

HIPAA certification and compliance training

Hands-on shadowing across multiple physical therapy practices

Training across five different EMR platforms, including Prompt

Insurance verification and eligibility training

Medical terminology training

Patient communication and professional call handling

Appointment scheduling training

Healthcare-specific workflow and administrative training

Snapscale University

See how we prepare healthcare virtual professionals before they reach your practice.

But the biggest difference isn't the training. It's the four-week audition.

These professionals are already snapscale employees during their training period. That means we aren't relying solely on an interview, résumé, or reference check to determine whether someone will be dependable.

For weeks, we get to observe:

Attendance & reliabilityPunctualityCommunicationProfessionalism Learning speedRetentionCoachabilityResponse to feedback ConsistencyFollow-through

If someone repeatedly misses work, can't arrive on time, struggles to retain the material, fails competency requirements, or demonstrates behaviors we wouldn't want inside a client's practice, they don't successfully complete the program.

By the time we introduce someone to your practice, we haven't just interviewed them. We've watched them work.

Security & compliance

Your virtual team member may be remote. Your compliance standards aren't.

Every snapscale HVA is HIPAA-trained and certified before they ever work with your practice, under a program overseen by a US-based Registered Nurse with 35+ years of experience. We operate under a signed Business Associate Agreement (BAA) with every healthcare client, and our SafeBase Initiative adds in-person audits of the supervised offices our professionals work from — never work-from-home.

Compliance note: exact HIPAA/security claims to be reviewed and approved by compliance before publishing — this copy stays within documented policy language.

See how snapscale could work in my practice

Client proof

Don't take our word for it. Hear from healthcare practices already using snapscale.

— Dave Damon, Kitsap Physical Therapy

— Jeff Thomas, InMotion OC

— Joshua Funk, Rehab2Perform

Trusted by healthcare organizations across the country

How it works

From first call to fully integrated, without the guesswork.

Step 1

Discovery

We learn your practice's bottlenecks and what's worth offloading first.

Step 2

Design

We match services to your needs and build a statement of work. You approve every hire.

Step 3

Deploy

Your certified professional integrates into your tools and workflow as if on-site.

Step 4

Hypercare

A monitored go-live window, then transparent reporting as you scale.

Exclusive PTPN member benefit

Get 10% off snapscale services for the first year.

10% off Preferred pricing for PTPN members

As a PTPN member, you receive preferred pricing on snapscale virtual healthcare professionals.

But the bigger question isn't what a virtual professional costs. It's what your current administrative workload is already costing your practice.

Claim my PTPN benefit

Common questions

The questions PT owners actually ask.

Is this the same as hiring a freelance VA?

No. snapscale's model includes recruiting, employment, healthcare training, ongoing management, HIPAA-related preparation, and performance oversight. You're not hiring a stranger off a marketplace — you're getting a trained, employed, managed professional.

Will I have to train them?

There will always be practice-specific onboarding, but Snapscale University is designed to give healthcare professionals foundational preparation — HIPAA, medical terminology, insurance verification, scheduling, EMRs, and call handling — before they ever reach your practice.

Do they know physical therapy?

Yes — PT is a core focus. Training includes hands-on shadowing across multiple physical therapy practices, PT front-desk and scheduling workflows, insurance verification and eligibility, medical terminology, and exposure to PT EMR platforms, so they arrive familiar with how a therapy practice actually runs.

Can they work inside my EMR?

Our professionals receive training across five different EMR platforms, including Prompt, and can be trained on your practice's specific systems and workflows during onboarding.

What happens if the person isn't a fit?

As a fully-managed service, snapscale works with you to address a placement that isn't the right fit, including replacement, under the terms of your client agreement.

How quickly can we get started?

After discovery and a signed statement of work, we match and integrate your professional.

Your team's time is the most valuable thing in your practice. Let's stop spending it on the phones.

A short, no-obligation conversation is the fastest way to see where a trained healthcare professional could give your team its capacity back.