Upcoming Tradeshow: Hearing Instrument Specialists 2025 — Sept 18–20!

Healthcare Services

Put patients first with virtual healthcare services.

Schedule a meeting to get started. No obligations.

HIPAA training and certification

HVAs are HIPAA trained and certified. Training is overseen by a U.S. based Registered Nurse (RN) with more than 35 years experience. HVAs are trained in medical and insurance terminology, common healthcare insurance systems, EMRs, patient messaging systems, and proper telephone etiquette.

H is also for Human

AI provides huge benefits for almost all industries and platforms, but our Healthcare Virtual Assistants (HVAs) are real people for the individualized care and personal touch that healthcare is grounded in.

Secure. Compliant. Trusted.

We are serious about safeguarding your data. Take tour of our secure HIPAA Certified facilities in this short video.

Safeguards

We are committed to not utilizing or disclosing Protected Health Information (PHI) beyond the scope allowed by our contract or mandated by legal obligations. We have implemented safeguards and security measures to ensure that the use or release of PHI is strictly in line with the stipulations of our agreement.

View our HIPAA Compliance Guide for more information.

Healthcare Virtual Assistant (HVA) Onboarding

How do you on-board an HVA?

Find out about how to prepare, training in phases, and what questions to ask. Pradeep Mettu MD breaks it down in his fantastic guide The Mettu Method.

HVA Benefits

A few words from Pradeep Mettu MD on how HVA services transformed his practice.

Video Spotlight

A few short clips of Nathan Bush talking to clients about Healthcare Virtual Assistants (HVAs) and how HVAs have made a huge difference in their practice..

Ophthalmologist Shares His Experience

"We call [our HVA] our swiss army knife"! Ophthalmologist shares his experience with HVAs and how it helped him.

Physical Therapist chooses HVA

"HVA services checked all the boxes of what we were looking for", says physical therapist

* BBC Global Services was our previous name. We have re-branded to snapscale.

What our customers say

We know, sometimes you just need to hear it from others. Our customers love us, and you will too.

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Healthcare Services
So happy to have snapscale as part of our little company, here in the middle of the Pacific. The work of our 2 receptionists continue to get better and better. We're looking forward to continued success and collaboration with you all.
Jesse
Rock PT

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Healthcare Services
I love your attention to detail. I really like how you are so careful. It is such a great virtue for Healthcare.
Dr. Shannon Joseph
Joseph Advanced Occulofacial Plastic Surgery

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Healthcare Services
A patient wanted me to pass along the message of how pleasant you are in your job at the front desk. He commented on how great it is to see your smile and your positive attitude in the way that you greet and speak with patients! Great job! We appreciate your dedication and understanding of the needs of our patients and IMOC. You are a great extension of us!
Mark/Christy
In Motion OC

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Need more info?

We break down how it all works so there is no mystery about what happens if you are interested and want to take the next step.

How it works